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• I just placed an order on the USA.PIONEER website and need to cancel/modify the order. Who do I contact?

  Please send an email to pioneerdirect@pioneer-usa.com, include your order number and your request.

• How will I know when my order has shipped?

  You will receive an email notification with the UPS tracking number. It can take 3-5 business days to process and ship an order.

• How quickly does a product ship, once I place my order.

  Typically, the order will ship within 3 to 5 business days. Holidays and weekends will affect shipping times. Once the order ships, you will receive an email with the UPS tracking number.

• Where can I purchase parts and accessories for my Pioneer product?

  Please click HERE to contact our authorized parts distributor.

• How can I obtain a missing part or accessory for my new Pioneer product?

  Please click HERE to contact Pioneer’s Customer Service.