Cancel order

Cancel order

I sent a note to our logistics team, with your request to cancel the order. You will receive an email confirmation when the order has been cancelled. 

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    • I just placed an order on the USA.PIONEER website and need to cancel/modify the order. Who do I contact?

      Please send an email to pioneerdirect@pioneer-usa.com, include your order number and your request.

    • No order by email address

      I checked our system by your email address. I was not able to locate an order or account. If the order was placed on our website, USA.PIONEER, please provide the email address you used to place the order.

    • When will my order ship?

      Typically, the order will ship within 3 to 5 business days. Holidays and weekends will affect shipping times.

    • Why was my order cancelled?

      I'm sorry, the system detected a possible fraud and cancelled the order. Unfortunately, we cannot override the system. I would suggest purchasing through a local retailer, like Best Buy.

    • Why is my order cancelled?

      I am sorry, our system detected a possible fraud issue and cancelled your order. We do not have a way to override the system. I would suggest purchasing the speakers through a local retailer, like Best Buy. Seems they are selling them at about the ...