No order by email address

• Related Articles

• Cancel order

  I sent a note to our logistics team, with your request to cancel the order. You will receive an email confirmation when the order has been cancelled.

• Do you have a price guarantee?

  Our price adjustment policy allows you to request a price adjustment under certain conditions. If we decrease our advertised price for a model offered for direct-to-consumer sale on https://usa.pioneer within seven calendar days following your ...

• I just placed an order on the USA.PIONEER website and need to cancel/modify the order. Who do I contact?

  Please send an email to pioneerdirect@pioneer-usa.com, include your order number and your request.

• How will I know when my order has shipped?

  You will receive an email notification with the UPS tracking number. It can take 3-5 business days to process and ship an order.

• How quickly does a product ship, once I place my order.

  Typically, the order will ship within 3 to 5 business days. Holidays and weekends will affect shipping times. Once the order ships, you will receive an email with the UPS tracking number.