General
Why was my order cancelled?
I'm sorry, the system detected a possible fraud and cancelled the order. Unfortunately, we cannot override the system. I would suggest purchasing through a local retailer, like Best Buy.
UPS needs to contact you
UPS has not been able to contact you regarding the shipment. Can you please call UPS to discuss? Their phone number is 1-800-742-5877. The UPS tracking number is
Installation kit
I am sorry, Pioneer does not offer wiring or dash adapter kits. Check with local retailers, like Best Buy. They will sell these products. You can also check with online retailers, like www.crutchfield.com.
How to become a Pioneer Dealer
Thank you for contacting Pioneer electronics. We appreciate your interest in becoming a dealer for our products. Please contact our sales representatives at 1-800-811-0101. They will provide details on the requirements to become an authorized ...
Why is my order cancelled?
I am sorry, our system detected a possible fraud issue and cancelled your order. We do not have a way to override the system. I would suggest purchasing the speakers through a local retailer, like Best Buy. Seems they are selling them at about the ...
Pioneer Region
Please use the link below for support in your region. Support | Pioneer
No order by email address
I checked our system by your email address. I was not able to locate an order or account. If the order was placed on our website, USA.PIONEER, please provide the email address you used to place the order.
Please Call
Please contact our Product Support at 1-800-421-1404, select option 1. They will provide troubleshooting/warranty assistance.
Cancel order
I sent a note to our logistics team, with your request. You will receive an email confirmation when the order has been cancelled.
How to get warranty or operational assistance
We are sorry to hear you are having a problem with your Pioneer product. Please contact our Product Support at 1-800-421-1404, select option 1. They will provide troubleshooting/warranty assistance.
How can I know if there is a firmware update for my product?
Not all products have firmware updates. To see if your product has a firmware update available, click HERE to access our support page. Enter your model number and it should show you any available updates.
How can I obtain a missing part or accessory for my new Pioneer product?
Please click HERE to contact Pioneer’s Customer Service.
Where can I purchase parts and accessories for my Pioneer product?
Please click HERE to contact our authorized parts distributor.
What is the warranty for my Pioneer Optical Drive?
Please click HERE to see our warranty document.
What is the warranty for my Pioneer car product?
Please click HERE to see our warranty document.
Do you have a price guarantee?
Our price adjustment policy allows you to request a price adjustment under certain conditions. If we decrease our advertised price for a model offered for direct-to-consumer sale on https://usa.pioneer within seven calendar days following your ...
How can I see a list of products I have purchased on the USA.PIONEER website?
Click HERE and log into your account. You will see all products you have purchased.
Can you ship to other countries?
We will only ship with the United States. We do not ship to other countries. The products sold here in the US are only intended to be used within the US. Some features and specifications may not be suitable for other regions.
How will I know when my order has shipped?
You will receive an email notification with the UPS tracking number. It can take 3-5 business days to process and ship an order.
How quickly does a product ship, once I place my order.
Typically, the order will ship within 3 to 5 business days. Holidays and weekends will affect shipping times. Once the order ships, you will receive an email with the UPS tracking number.
When will my order ship?
Typically, the order will ship within 3 to 5 business days. Holidays and weekends will affect shipping times.
How can I return a product I purchased on the USA.PIONEER website?
Please click HERE to begin the return process.
How can I return a product I purchased on the USA.PIONEER website?
Please click HERE to begin the return process.
I just placed an order on the USA.PIONEER website and need to cancel/modify the order. Who do I contact?
Please send an email to pioneerdirect@pioneer-usa.com, include your order number and your request.
How can I obtain service on a Pioneer product?
Please click HERE to see the Pioneer authorized service centers. If the unit is within the warranty period, make sure to include a copy of the purchase receipt.
How can I obtain an owner's manual for my Pioneer product?
The owner’s manual is available for download from our Support page. Please click HERE and enter your model number. It will display all available documents for the product. For environmental purposes, we do not provide a full paper version of the ...
How can I register my Pioneer product?
Click HERE to register your Pioneer product. You will need to create an account or sign into your account if you already have one.